Return Policy

Order Processing & Production

Each piece is handmade to order. Please allow 10–14 business days for production before your order ships (weekends and holidays excluded).

Need it faster? Email us at Support@Raelinajewelry.com and we'll do our best to accommodate.

Shipping

• Every order is quality-checked before dispatch.
• All shipments are insured and trackable.
• A tracking number will be emailed to you as soon as your order leaves our warehouse.

Returns & Exchanges

• You have 30 days from delivery to request a return or exchange.
• You must contact us first to receive a Return Authorization number. Returns sent without authorization cannot be processed.
• After 30 days, we're unable to offer a refund. Depending on the item's condition, we may offer store credit instead.
• Once our warehouse receives and inspects your return, refunds are issued within 1–3 business days. Delivery time to your bank or card depends on your payment provider.

Non-Returnable Items

Custom, personalized, or made-to-order pieces are final sale and cannot be returned or exchanged (except in the rare case of arrival damage or defect).

Return Conditions

• Returns are at the customer's shipping cost. We cover return shipping only if the item arrived damaged, defective, or incorrect.
• Items must be unworn, undamaged, and in their original packaging.
• Returns showing wear, damage, or missing accessories will be rejected.
• Ship returns via an insured, trackable courier. We are not responsible for items lost or damaged in transit.
• Include your name and order number inside the package.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos. We'll arrange a replacement or refund at no cost to you.

Cancellations & Address Changes

• Orders can be canceled within 24 hours of placement.
• Address changes are accepted as long as the order has not shipped.
• Email all cancellation or address-change requests to Support@Raelinajewelry.com with your order number in the subject line.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes levied by your destination country. These charges are the responsibility of the recipient and are not included in your order total. We have no control over these charges and recommend contacting your local customs office for more information.