FAQs

All Raelina fine jewelry styles are carefully handmade to order. Since each piece is uniquely crafted for you, please allow 7–10 business days (excluding weekends) for production before shipment.

To provide you with the most accurate timeline, a specific estimated delivery date for each item will be displayed once you select your preferred color and size. These dates are also clearly stated in your shopping cart, giving you a clear view of when your order is expected to arrive. Please note that the final arrival date may vary depending on the shipping method you select at checkout.

If you need to meet a specific deadline or require expedited shipping, we may be able to accommodate your request. Please email us at support@raelinajewelry.com.

We currently accept orders exclusively through our official website. All Raelina fine jewelry pieces are carefully handmade to order. If you require assistance while placing your order, or have special requests and urgent deadlines, please reach out to us at support@raelinajewelry.com.

Cancellations may be requested within 24 hours of purchase. Once production has begun, orders cannot be cancelled. Shipping address updates can be made before your package ships. Please reach out to us as early as possible to request an address change. Once the order has been dispatched, we are unable to alter the delivery address.
For assistance, please contact us at support@Raelinajewelry.com and include your order number in the subject line.

We have more to offer than what you see on our site.

Whether you have a fully developed idea or just a starting point, we’ll guide you through the process and help refine every detail. You can send us an image, reference, or idea, along with any details you have in mind.

Our custom order process is designed to be smooth, considered, and fully tailored to you.

We do not currently offer gift cards. Please subscribe to our newsletter to stay updated on new product releases and future promotions.

Please email us at support@raelinajewelry.com with your order number and question.

Yes of course! You can let us know what you want written in the gift card during check out a the " Special Instructions to the Seller" box.

We use Bookman Old Style ( letter Q - Arial) for our Initial Rings and Necklaces. Times New Roman for all other engravings, including uppercase and lowercase letters!

To determine your best fit, please refer to this ring sizing chart. The best and safest way to size your finger is to stop by a local jewelry store.

All Raelina fine jewelry pieces come with a 6-month warranty. This warranty does not cover damage caused by improper wear, accidents, or normal wear and tear. The warranty will be void if the item has been serviced, modified, or altered by third-party jewelers.

For all international orders shipped from Raelina, import taxes, VAT and customs duties are prepaid and included at checkout. You will not receive any additional customs fees or charges upon delivery.

If you have any questions regarding international tax handling for your order, please reach out to our customer service team at support@Raelinajewelry.com.

Your purchase is likely to be an expensive one. We require signatures for orders above $650. We would hate for your order to get lost in transit. If you for some reason you would like to waive this option, please email us at support@raelinajewelry.com

Please contact us immediately at support@raelinajewelry.com if you believe that your package was lost in transit. We will try our best to solve the issue. If the item has not been marked delivered and hasn't arrived within 30 days of shipment, we will replace your order free of charge.

Please note that Raelina Fine Jewelry is not responsible for lost or stolen items once declared 'Delivered' by the delivery service

Yes we do ship to PO Boxes. However, if your order is above $650 and signature is required, we cannot ship to a PO BOX.

Returns
We gladly accept returns and exchanges. Please contact us and send items back within 14 days of delivery.

Non-returnable & Non-exchangeable Items
Due to their nature, we cannot accept returns or exchanges for custom or personalized orders and discontinued items, unless the items arrive damaged or defective.

Return Conditions
Buyers are responsible for return shipping costs. All returned pieces must be sent back in their original condition and original packaging.

Returns requested after the 14-day window but within 30 days of delivery are eligible only for store credit. Full or partial refunds will not be offered for returns made after 14 days from delivery.

First contact us via support@raelinajewelry.com For your protection, please pack your returns in the original box, return your order with an trackable courier & retain your receipt. Raelina Jewelry is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number. We cannot refund shipping charges on return items.

All purchases must be returned in the same condition as you received it. Used / Damaged / Scratched Items are not returnable for a refund. All returns must be sent back with the same packaging as it was received.

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item(s). This email will also confirm that your refund has been issued. Please allow 1-3 days for this process.

Buyers are responsible for return shipping costs. The items must be shipped back in its original condition and packaging. Buyers are responsible for the cost of shipping for both ways (to us and from us) on Exchanges and Resizes.